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WalkMe

WalkMe implementation and digital adoption services

Acquis is a certified WalkMe Implementation partner delivering digital adoption solutions that accelerate user proficiency and maximize software ROI across your entire technology stack. We transform complex applications into intuitive experiences through expert implementation and strategic optimization that drives immediate user adoption and measurable business results.


Accelerating user adoption and decreasing support tickets

WalkMe is the leading Digital Adoption Platform that provides in-application guidance specifically tailored for your company's unique policies, processes, and system configurations. Through intelligent overlays, tooltips, and automated workflows, WalkMe transforms complex software into intuitive user experiences that drive adoption and productivity across any web-based application.

Our expertise

1.

Accelerate digital adoption with expert WalkMe services

From rapid deployment to continuous optimization, we transform WalkMe into your competitive advantage.

2.

Deploy WalkMe with proven methodology

Navigate complex implementations with confidence. Our certified experts leverage battle-tested methodologies to accelerate your go-live timeline. From content creation through user adoption measurement, we ensure seamless integration with your existing applications while maximizing user engagement and business outcomes.

3.

Scale globally with strategic expansion services

Expand WalkMe's impact across new applications, departments, and regions without disruption. We assess your current digital landscape, identify high-value expansion opportunities, and execute phased rollouts that maintain operational continuity. Whether adding new systems, entering new markets, or onboarding acquisitions, we ensure each expansion multiplies your platform value.

4.

Maximize performance with Acquis Managed Services

Transform WalkMe from software to strategic asset. Our Managed Services deliver expert support, content optimization, and usage analytics—ensuring peak performance while you focus on strategic initiatives.

5.

Integrate seamlessly across your technology stack

Connect WalkMe guidance across all your business applications without disruption. Our integration expertise ensures consistent user experiences whether users are working in CRM, ERP, HR systems, or custom applications—delivering cohesive digital adoption that accelerates productivity.

Core WalkMe implementation services

Acquis delivers successful WalkMe implementations that go beyond basic configuration. We design digital adoption strategies that align with your business objectives, ensuring maximum user engagement and sustainable behavior change across your entire technology ecosystem — from CRM and ERP systems to custom applications and specialized platforms.

Analytics and Insights

Transform user behavior data into actionable insights with custom dashboards and automated reporting. We design performance scorecards, adoption metrics, and predictive analytics that reveal usage patterns, track KPIs, and support data-driven decisions. Integration with your existing analytics tools ensures user intelligence flows seamlessly across your organization.

Comprehensive User Enablement

Accelerate user proficiency with targeted adoption programs tailored to your organization. From hands-on training to self-service resources, we equip every user — from end-users to administrators — with the skills to maximize WalkMe's value. Our train-the-trainer approach ensures sustainable knowledge transfer and ongoing user success.

Content Creation and Optimization

Achieve high user engagement through intelligent content design and automated user journeys. We implement proven content strategies that guide users through complex workflows while scaling seamlessly as you add new applications or processes.

Digital Adoption Strategy

Design and deploy comprehensive user adoption strategies that capture maximum software utilization across your technology stack. We configure WalkMe's full suite —from interactive guidance and automated workflows to analytics and insights—aligned with your unique business processes. Our approach ensures user engagement while maintaining intuitive experiences that drive adoption and maximize software ROI.

Expert Project and Change Leadership

Ensure success with proven methodologies refined across digital adoption deployments. Our certified project managers deliver on-time, on-budget implementations while our change experts drive user adoption from day one.

User Experience Design

Embed intuitive guidance into every user interaction with intelligent overlays and contextual support. We configure WalkMe to provide just-in-time assistance, reduce training requirements, and eliminate user friction without slowing productivity. Real-time analytics and user feedback ensure continuous improvement while identifying optimization opportunities.

Driving peak performance

Accelerate technology adoption and simplify the end user experience

Acquis Managed Services

Acquis Managed Services for WalkMe optimizes your investment post-implementation while freeing up internal resources to focus on core business activities.

Strategic Digital Adoption Platform Advisory services conduct system health checks, analyze user behavior, and develop targeted adoption strategies. We create and maintain Walk-Thrus, SmartTips, and Launchers while continuously troubleshooting and optimizing WalkMe performance.

Our team provides comprehensive training to your WalkMe administrators and can create detailed maintenance documentation. We transform complex reporting and analytics into actionable insights that drive future enhancements and improve user adoption.

We also handle all technical aspects, including environment management, user permissions, deployments, and issue resolution.

WalkMe for SAP Concur

While WalkMe can be implemented with any SaaS application, WalkMe can provide specific benefits to an organization using SAP Concur as the underlying system. Acquis has assisted clients with SAP Concur implementations since 1998 and is proud to be the first Certified Implementation Partner for SAP Concur Solutions and an SAP Concur Consulting Partner.

Concur User Assistant by WalkMe

Specialized SAP Concur digital adoption

While WalkMe transforms user experiences across any application, we offer specialized expertise for SAP Concur implementations through our Concur User Assistant by WalkMe solution.

Transform your SAP Concur end-user experience

Purchasing new technology is just the beginning. The real challenge? Ensuring employees adopt and use your T&E solutions effectively. Concur User Assistant by WalkMe delivers real-time guidance, helping users navigate SAP Concur with ease—so they can complete tasks accurately and efficiently.

The WalkMe advantage for SAP Concur

Automate user onboarding, create smart walk-thrus, deploy interactive action bots, increase SAP Concur adoption, drive self-service support, and increase compliance through contextual guidance that appears exactly when users need assistance.

Specialized SAP Concur digital adoption

While WalkMe transforms user experiences across any application, we offer specialized expertise for SAP Concur implementations through our Concur User Assistant by WalkMe solution.

Transform your SAP Concur end-user experience

Purchasing new technology is just the beginning. The real challenge? Ensuring employees adopt and use your T&E solutions effectively. Concur User Assistant by WalkMe delivers real-time guidance, helping users navigate SAP Concur with ease—so they can complete tasks accurately and efficiently.

The WalkMe advantage for SAP Concur

Automate user onboarding, create smart walk-thrus, deploy interactive action bots, increase SAP Concur adoption, drive self-service support, and increase compliance through contextual guidance that appears exactly when users need assistance.

Featured client stories

Reducing Help Desk Tickets by 40% with Concur User Assistant by WalkMe image
Case Study

Reducing Help Desk Tickets by 40% with Concur User Assistant by WalkMe

A global medical device company operating across international healthcare markets utilized SAP Concur to manage travel and expense processes throughout its worldwide operations, yet users struggled to fully adopt the platform.

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Featured insights

Accelerate Concur Series: The Roadmap to User Adoption  image
Article

Accelerate Concur Series: The Roadmap to User Adoption 

In this Accelerate Concur series installment, we explore how thoughtful user adoption strategies can optimize the SAP Concur experience.

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Coupa + WalkMe image
Article

Coupa + WalkMe

Acquis can implement your customized WalkMe solutions to deliver real-time end-user training and gather insights on your organization’s usage of Coupa.

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SAP Concur + WalkMe image
Article

SAP Concur + WalkMe

Let Acquis help transform your SAP Concur end-user experience with Concur User Assistant by WalkMe.

Read More

FAQs

How does WalkMe transform user adoption?

WalkMe is a Digital Adoption Platform that provides in-application guidance specifically tailored to your organization's unique processes and configurations. Through intelligent overlays, interactive tutorials, and automated workflows, WalkMe transforms complex software into intuitive user experiences. Organizations typically see significant improvements in user adoption rates, reduced training costs, and faster time-to-proficiency for new applications.

What applications does WalkMe work with?

WalkMe integrates with virtually any web-based application or software platform without requiring changes to your underlying systems. Whether you're using Salesforce, Microsoft applications, ERP systems, custom software, or specialized platforms like SAP Concur, WalkMe overlays guidance directly onto your existing interfaces. This means users get contextual help exactly where they need it, within any application they're using.

Why choose Acquis as your WalkMe partner?

As a certified WalkMe Implementation Partner, Acquis brings specialized expertise in digital adoption strategy and user experience design across multiple technology platforms. Our distinction includes proven implementation methodologies, content creation expertise, and a team featuring certified consultants with deep application knowledge. Unlike generalist consultancies, we specialize in user adoption transformation, with particular expertise in complex applications like SAP Concur, ensuring your WalkMe deployment drives measurable behavior change and sustainable results.

 What is Acquis Managed Services for WalkMe?

Acquis Managed Services provides continuous optimization and support for your WalkMe platform post-implementation. This includes content updates, performance monitoring, user analytics review, and ongoing optimization recommendations. Our dedicated team acts as an extension of yours, ensuring high user adoption while continuously identifying new opportunities for improved user experiences and business outcomes.

Do you specialize in specific applications?

While WalkMe works across any technology stack, Acquis brings specialized expertise to certain platforms. We offer particular depth in SAP Concur implementations through our Concur User Assistant by WalkMe solution, leveraging our 27+ years as SAP Concur's first certified partner. However, our WalkMe capabilities extend across CRM, ERP, HR systems, and any web-based applications your organization uses.

What results can we expect from a WalkMe implementation

Clients typically achieve measurable results including improved user adoption rates, reduced support tickets, faster employee onboarding, and increased software utilization. Beyond operational improvements, organizations gain valuable user behavior insights, reduced training costs, and improved employee satisfaction with technology. We provide regular analytics reviews to track these KPIs and identify additional optimization opportunities.

How does Acquis ensure successful user adoption of WalkMe?

User adoption is critical to ROI, which is why we've developed comprehensive digital adoption strategies and change management programs. Our approach includes user experience design, content testing, analytics monitoring, and continuous optimization based on user behavior data. We also configure WalkMe with user-centric design principles, creating intuitive guidance that matches existing workflows. This human-centered approach consistently achieves strong adoption rates and sustained usage.

What makes Acquis different from other WalkMe partners?

Three key differentiators set Acquis apart: First, we're digital adoption specialists with deep expertise in user experience and change management across multiple technology platforms. Second, our team includes certified WalkMe professionals and user adoption strategists who understand both the platform and diverse organizational challenges. Third, we offer comprehensive implementation, managed services, and ongoing optimization, with specialized expertise in complex applications like SAP Concur, providing true end-to-end support for your digital adoption journey.

Ready to transform user adoption?

Get in touch with the Acquis team to accelerate adoption and decrease support tickets

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